Retroactive: Statistics Dashboard Downtime (7/13/2016) for Ireland, Sydney and Tokyo Clusters

Incident Report for Bonsai

Resolved

Earlier this morning (7/13/2016) we received a customer report of statistics dashboards not showing data, and on investigating we saw that statistics dashboards were not showing data for clusters in our Bonsai Ireland, Sydney and Tokyo regions. After troubleshooting, we quickly restored normal statistics dashboard operation going forward and then over the course of the day our team implemented a fix for the root cause of the instability and at 6PM PST we rolled out a permanent fix. Customers with clusters in our Ireland, Sydney and Tokyo regions may notice reduced 24-hour statistics for any periods including 7/13/2016 due to a gap in statistics collection.

Posted Jul 14, 2016 - 02:52 UTC