Today starting at around 08:00 UTC we received several user reports of issues resolving cluster urls, caused by ongoing issues with the root nameservers of the .io top-level domain. This was a global internet infrastructure issue affecting all .io domains, resulting in intermittent "hostname not known" DNS resolution errors for a small percentage of customers.
To improve global connectivity to cluster URLs, we have prepared a new domain of
bonsaisearch.net for Bonsai clusters in all regions. For example, the hostname
production-1234.us-east-1.bonsai.io can be changed to
Customers are encouraged to update their application configurations to use the
bonsaisearch.net hostname at their earliest convenience. Moving forward, we will continue to support existing hostnames under the
bonsai.io domain, however
bonsaisearch.net is now the new default and primary hostname for all clusters.