Heroku Bonsai Elasticsearch add-on users experiencing provisioning failures

Incident Report for Bonsai

Resolved

This incident has been resolved. Heroku users will need to resend their provisioning requests. Heroku will also remove failed provisioning requests after 24 hours, so users will have to resend their provisioning requests.

Posted Feb 24, 2023 - 18:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2023 - 18:10 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 24, 2023 - 17:25 UTC

Investigating

We are currently investigating this issue.

Posted Feb 24, 2023 - 16:00 UTC

This incident affected: Region Health: Bonsai Virginia and Region Health: Bonsai Ireland.