Increased latency and timeouts in US-East

Incident Report for Bonsai

Resolved

The issue was narrowed down to an influx of traffic in the region, which began impacting performance within our proxy layer. We have added capacity and re-routed problematic traffic. Impacted users should now see things returning to normal.
Posted May 24, 2019 - 22:27 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 24, 2019 - 22:14 UTC

Identified

We have identified the root cause and are working on a solution.
Posted May 24, 2019 - 22:09 UTC

Investigating

We are currently investigating user reports of increased latency and timeouts in the US-East region.
Posted May 24, 2019 - 22:03 UTC
This incident affected: Region Health: Bonsai Virginia.
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